Sony India — Mobile issue

Address:

Pune, Maharashtra

I want to bring you to notice that i have submitted my mobile 4 times in aaradhya service centre, the motherboard of my mobie phone XPERIA SP has been replaced twice, camera slot replaced once, proximity software, audio jack, battery charging point, charger, all this items replaced once in last 6 months but still there has been no changed and new problems arose every time.4 th time when i submitted mobile they put it in to testing mode on 20 April 2015 and till 7 may 2015 they did not find any issue, when i went to collect my mobile phone, i saw body of my mobile phone is completely scratched, i asked for replace it, and i asked for extended warranty, they put me on hold for one day, I would like you to give me cash back or a complete replacement of this product with extended warrenty. please look in to this matter at the earliest. i have all the proof (screen shot, videos) of issue what i suffured. i am ready to accept this mobile also if i get extended warrenty and if body of my mobile which is scratched get replace with new. otherwise i can not accept it. i have suffering this issues. This is concerning service i have been receiving from Sony service centre (Aaradhya Enterprises, Pune). I have bought my mobile phone "SONY EXPERIA SP C5302” (IMEI-[protected]) on 29th September 2014 from Digital Mobile shop Sadashiv Peth, Pune. There have been constant problem in my mobile phone. I have submitted my mobile to Sony service center (Aaradhya Enterprises, Pune) four times till now with a different problem but no solution. The first time there was BROWN OVERLAY on my display because of which i have submitted my phone on 5 November 2014 with job number W[protected], the service center updated the phone software and returned it to me, The Brown overlay problem on my display persisted till three months, after witch my mobile suddenly switched off, I submitted my phone to service centre on 30 MARCH 2015 with job no- W[protected] and this time they change the motherboard of the phone with new IMEI-[protected]. When the service center return my phone the camera and music player stopped working, after cheking this i resubmitted the phone imediately on 7 April 2015 with job no- W[protected], After 7 days on 15 April 2015 they returned my phone, they again replaced motherboard of the phone with new IMEI-[protected] but this time two new problem arose the proximity sensor stopped working and i could not transfer my data to memory card, this issue were fixed and the mobile returned to me, the very same day during an incoming call i observed that the scroll bar to pick up calls disappeared, I continued using phone and the next time the same issue happened i took a snap of it, the very next day on 17 April 2015 the brown overlay on the display was again observed and the phone restarted automatically, Again I submitted my phone on 20 April 2015 with job no-W[protected] in same service center. I submitted the phone to the service centre for the fourth time in a span of six months. This device has cost me a lot of time and money. I want to bring you to notice that the motherboard of this device has been replaced twice but still there has been no changed and new problems arose every time.I would like you to give me cash back or a complete replacement of this product with extended warrenty. please look in to this matter at the earliest. Please find Attachments 1) Bill of Sony Experia SP C5302 2) Token form 5 November 2014 3) Retail invoice 8 November 2014 4) Token form 30 March 2015 5) Retail invoice 7 April 2015 6) Service job sheet 8 April 2015 7) Retail invoice 15 April 2015 8) Service job sheet 20 April 2015 9) Application of Aradhaya service center 10) Screen shot (incoming call problem)