[Resolved] Sony India — Mobile Repair | |||
Hope this finds you well.This is with regards to My Sony Xperia ZL which has sudden death issue and I have deposited it to the Sony Service center Name : Madonna Eletronics located at M.G Road, Ernakulam, Date : July 29 2014It been 12 days there has not been any update from the Service center and everytime I call for it, I am asked to wait for two more days and I have been struggling to manage with out a smartphone. When I contact Sony Customer care they informed me that I will get a replacement handset either a Sony Xperia Z however no proper action from the Service center.Request your immediate intervention and assistance as I have trusted Sony brand for long and do not expect such an experience although being a loyal and valued Sony Customer.My contact numbers are [protected] and looking forward to hear from you soon.Appreciate your time. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Sony India customer support has been notified about the posted complaint. | |||
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This is to inform you that as per my last complaint for SONY Xperia Z3, I have not got any positive response from your side. I have submit my phone at your service centre (SERVICE POINT 233/1 SUS NAGAR NEAR PREET HOTEL JALANDHAR – 140001 T:[protected] on 26thNovember 2014. Last time you have given 48hours time to resolve my issue but its 10th day from I have launched the complaint.
But it’s over now, one and half month has gone but still my phone is under process. I have visited your service centre a number of times daily. I have already complaint a number of time on your given toll free number[protected]. But totally negative response I have got.
At last I am going for legal complaint because Sony is worst company I have seen ever in service. I am totally fed up now as one and half monthgone but I didn’t got any positive response
I have call a number of times on your toll free, your service centre but same response.
So this was my last mail regarding request because limit is over now.
At last I am going to launch a legal complaint against you.
Balbir Singh
[protected]