Sony India — motherboard issue

Address:

600053

Hi

Even so many brands are available in television market in india i trust, love only sony brand. Even though it's costly than others the quality, vintage, performance, service made me to go only for sony. Unfortunately iam totally disappointed by seeing respected sony brand new color tv just 7 months old got in to trouble and it's mother board got defected. I don't understand how it's happens in new purchased one. Your authorized clarity service centre engineer mr. Suresh had attended the call and telling that normally it won't happen in new tv and how the tv mother board was defected and anyway the mother board will be replaced on monday. Mean time i have spoken with your customer service executive mr. Krishnan also and register my complaint and he said that the board may replaced since its in warranty period. But iam not satisfied with this answers since i have not purchased brands like kodak tv, china products and it's vintage brand paid high value and you should honor my request by replacing a new tv which only makes me to be happy. So that i will whole heartedly i will be continued to buy sony brand in future too.

Hope you can understand my feelings and support me by honouring my request. Here with attached bills and warranty copy for your reference.

If you not replacing i don't have choice to approach consumer forum and published in to google consumer voice of your brand quality.

Girias dealer ambathur very worst in service and helping customers. They are hand washed after it sale.


Yours lovingly

S sivaramakrishnan

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