Sony India — My Phone is not being repaired and neither being returned to me....

Address:

Gurgaon, Haryana

Dear Sir/Madam, Harassment by Sony. My phone is neither being repaired nor being returned to me. Job sheet No: W[protected] Phone Xperia Z3 Compact - Imei: [protected] 1. I had purchased my Sony Xperia Z3 compact on 20th Dec 2014 2. The front/display screen on my my Sony Xperia Z3 compact had become loose/detached for some reason. 3. My phone was in the warranty period, so on 13th June 2015 I had taken it to your Authorized Service Centre in gurgaon address as below " [censored]ij Telecom. Shop No. 115, AKD Tower, Ground Floor, Near Huda Office, Sector 14 Main Rd, Sector 14, Gurgaon, Haryana 122001. Ph[protected]." 4. I was informed me that my phone would be sent to the Sony Head office in Badarpur post which the company will let me know if it can be repaired under the warranty. I deposited my phone at the service centre. I was told i would be informed in 15 working days. 5. A week or 10 days later I was informed that my phone could not be repaired under warranty as a result of a crack at the back of the phone given that the warranty does not cover any physical or liquid damage. I fail to understand how the scratch at the back has anything to do with the front screen getting loose, but anyway, I ask that the phone be returned to me. 6. On 27th June I get an sms that my phone is ready to be picked up from the service centre. So I go to the centre to collect my phone 7. When I am handed my phone at the service centre, I noticed that the side panel of the phone is missing. My phone was more damaged than when I had forst deposited it at the centre. I immediately sohwed it to the service cenre person and telling him that the panel was missing. He said that they will resend the phone to the company and have the panel put and give me back my phone within a week. So I left without collecting my phone. 8. After a week I kept repeatedly following up with the service centre for my phone. The service centre say the the company/ASI is not releasing the phone. It has been almost a month since that week and I still have'nt got my phone let alone repair it. I don't even know if it has been lost or damaged further or been stolen. Neither have I been told as to when/if I would get my phone back. I don't know what you guys are doing with. So I ask that my phone be return to me immediately in the condition that I had first deposited it else I shall be forced to register a complaint/FIR against you for property damage and harassment. I urge you to look into the matter on an urgent basis. In either case you have lost a loyal sony customer. Regards, Manas Moghe +91 [protected]