Sony India — my sony tv's lcd panel did not replaced by the service centre, but I had to pay rs.16600 for the panel

Address:

Thiruvananthapuram, Kerala

I am here to seek justice from Sony Company because one of your service centers cheated me two years ago.

My TV Model Number - KDL -32HX750

SERIAL NUMBER - 3041907
My TV have some display problems after 3 years from the date of purchase.
After displaying doubling image, my TV got replaced with new LCD panel by Madonna Service Center, Trivandrum, Kerala on 18/10/2016. I paid Rs. 16600/-(Rs. Sixteen thousand and six hundred) as the TV was out of warranty. Service center people said that the new panel has only 1 year warranty.

After one and half year the TV screen got some vertical lines. Since the warranty period is over I didn’t go to the service center for repairing.

Now I am living in Kollam district of Kerala state. My TV got some serious display problem with more lines and fogging. So I registered a complaint in the Sony service Toll free number. After one day, a Sony service person checked and said that the panel have issue and need replacement.

The Sony service person said the replacement of LCD panel will take some time, about 30 to 40 days.

The duration of replacement of LCD panel is the main reason why I am writing this complaint to you.

The Madonna service center replaced my LCD panel within 5 days, before 2 years!!

And my doubt is that they actually didn’t replaced my TV’s LCD panel within 5 days but I have to pay them the actual cost of a new LCD panel.

So I request you to clarify my doubt by searching the database of Sony India whether the service center(Madonna, Trivandrum) had ordered and purchased the above said LCD panel and replaced them in the above said period of time and place (18/10/2016, Trivandrum).

I request you to solve this issue as soon as possible.

Thanking you.

Jose

Encl: the cash bill.