Sony India — negligence by sony technical support & sony care

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Sony India

Good morning
I was a very proud and privileged customer of sony india. But after a recent incident and my experience with sony product and customer support service i am totally disheartened and disappointed. My annoyance with sony india is beyond any explanation and words.
I am using 80% of sony products at my home. I recently faced a problem with my sony bravia tv model no kdl-43w950d. Five days back i. E 18th aug there were some colorful vertical lines visible on a very small patch on the right side of the screen. Seeing this i immediately called up the customer care at [protected] technical assistance cell. There i spoke to miss srishti, although she was not able to rectify my problem and was not able to give any satisfactory reply or solution to my problem. I requested her to make me speak to her higher up for a satisfactory reply. Initially she denied and on forcing upon she told me that i will receive a call in between 1200 hrs - 1300hrs the same day. I kept on waiting and received no call.
In the evening the very same day at around 1700hrs a gentleman called me, as i was in a meeting i requested him to call me the next day morning. He told me that he will call next day at 1100hrs. I again kept on waiting the whole day but received no call.
Having received no response from the technical support of sony india, per forced i have to give a call to customer care tecchnical support on 21st aug and spoke to mr nissar. He also didnt respond positively on my complaint, i requested him to make me speak to his higher up. He told the same thing that within 10 minutes he will give me a call back. But never called back.
Today i. E 23rd aug the entire screen of my tv has gone complete black out. Seeing this i again called up customer care technical support and spoke to mr manu sharma, she registered my complain but was unable to rectify the problem or give any solution to my problem. I requested her to make me speak to her higher up, so she made me speak to mr ranjeet.
On asking upon the delay in responding to my problem and rectifying initially when the problem had just started, he didn't have any answer. He told me its not in his hands and if i want to rec up the issue i should send a mail.
My only question to you is that as a customer of sony product where is my fault? Why was i denied services at the very onset. The damage which has happened to my tv who is going to take up the responsibility for it?
Iam writing to you with lots of hope and with a trust that you will address my problem.
At this very moment i am feeling i have been cheated by sony india.
Regards