Sony India — New mobile under warranty still services denied and asked for money

Address:

New Delhi, Delhi

Would like to bring your kind attention towards my concern I am facing from the Sony Authorized Service center for a pretty long time now and finally I have taken a step to escalate the same to you:- I have purchased a Sony Mobile phone – Model No. D6502 Black Color (Invoice No. cc93426) from Spice Retail Ltd., G3, Gedor House, 51 Nehru Place, Delhi) on 18th June 2014. I have never faced any issue in regards to the phone since then, however few days back I realized that there is a thin line occurred on the display of my phone which is clearly visible (attached is the picture of the same). Further I visited to the authorized service center of SONY which is by the name of Ambe Electronics (Shop No. 40-41, 2nd Floor, Wave Mall, Sec – 18, Noida – 201301) and they have informed me via there retail Invoice that the issue cannot be sort out as there is water which has got inside the phone. I would request you to please help me with my below mention doubt in regards to this issue :- 1. Currently my phone is under warranty which is going to expire next month (18th June 2015) and if today I have faced an issue so why the same was not addressed on priority and I am chasing to get this issue solved for last 1 month now. 2. The problem occurred is nothing to do with water as the problem is with the color of the screen however as per my best knowledge the phone was never been contacted with water or any liquid. Human sweat may be the reason of change in liquid indicator color as sometime phone is been picked up at the time of charging when flap is open and by one or two drop of sweat I do not think that such a high end technology phone can be damaged. 3. I tried convincing them however they were not ready to listen and finally they mentioned the same thing on their Invoice which is attached for your ready reference. (Invoice No. AE1/FY 15-05/0000516, dtd: 13th May 2015).