Sony India — New Sony Phone part replacement pending for almost one month.

Good Day, Sub: New Sony Phone part replacement pending for almost one month. Tiket ID: [protected] Job No: W[protected] I would like to bring to your Notice that I purchased a new Sony Xperia E4g in the month of May end. The screen broke on the 8th Of June 2015 and I handed over the phone to your service center at salem Sharon Electronics on the 8th of June 2015. The service center informed me that the phone would be repaired and delivered within 7 days and the cost would be RS 3500/- I agreed and asked them to get it replaced. I called them after 10 days and asked them if it is replaced the answer was no we haven’t received the part. I called them on the 20 th of June 2015 the answer was no news from sony. I called the toll free no and instead that I would like to speak to the senior and the call was connected after 15 minutes and I informed the senior about the issue. The call was put on hold for 10 Min and he informed me that the part has been dispatched from Sweden and I should receive it by Monday the 29 th of June 2015. I called the Sony center Salem there was no response and I went to the service center and asked if the part has been received. The answer was no sir. I called the sony toll free no and informed the answer was I cannot transfer the call to the senior, I insisted and waited for 15 min to speak to the senior and informed about the problem. He put me on hold and the line got disconnected. It is almost one month and your company does not want to return the phone . Why does Sony sell products without spare parts. I would like to take up the matter to the consumers court and claim damages . Kindly provide me another new phone immediately if you cannot supply the phone by Monday 6 th July 2015. I have never experienced such a service from Sony.