Sony India — no repair or replace earphone by sony center

Address:

gokul nagar akurli road, Mumbai City, Maharashtra, 400101

On date19 feb -2019 i purchase sony mdr-xb50bs model in 5000 rupees.in left speaker produced noise sound but i ignore. After one-month later earphone cover i. E. Silicon cover wear and tear i use another month. After two-month later volume up and down button was broken as i attach image.

I am going to your authorise service centre and submit my ear pic. They tack 3 months to conclude and resolve my problem. On date 7.0.2019 i bring my old broken ear pic from service centre.

They say that we will consult sony company they are not able to do repair and replace this earphone. They say that if you choose new sony product other than this, we will give 50% discount.

Now my point is that why i will pay money if my product under warranty.

Purchase copy, job sheet and my id i attach as a proof.