[Resolved]  Sony India — no reply from sony india

espected (to whomsoever it may concern), Myself Dr Swapnil Deshpande. recently bought new 50 (126 cm ) W800B Bravia Full HD 3d TV on 10th of May 2014. After which around 12 of august i started experiencing lines and disturbances in my tv so first i was shocked to see and thought it must be due to cable connection or and called cable guys and asked them to check but it was all fine from their side then after that i realized there is a issue in the tv as even the usb was not working fine. I was in utter shock looking at this that within three months of my purchase my television was like this which has costed me over a lakh. then after giving a complain at service center the engineer came assess my tv and took my complaint i had asked for a replacement of my tv as within 3 months it went in this condition. My concerns are I always believed sony is the best in the market so even when there were tv set for cheaper rates with similar functions i went on for this particular model But i was shocked to see that my set landed in this condition within 3 months May be i should change my thoughts now about sony and its quality after this experience, And that too one which is this costly and regardless of price this should not happen to the tv within such less time then i got a call from sony service that they will replace my panel, but i asked for a the replacement of whole set so they asked me to o a mail to sony india which i did on 25th AUG u can refer my email which im forwarding you along with this mail an my reference email number is [protected]. so in reply to my mail on 25th i got a reply from miss nilima dharve who is Customer Care Executive –West. and she promise me that ill get a call back from service people regarding my issue.. now its 15th of september, 20 days have passed but i havent received any call from them yet i called several times on call center every time they would say we have arranged call for you from service and i would never get a call from any body on 4th sep i had a talk with miss neha who is floor supervisor who promised me ill get a call by evening of 4th sep which i dint get till now, today again i called up at call center again i had a talk with mr dharmenra singh who transfer call to mr sarthak who is from escalation department in delhi he promised me same that we ill arrange a call back for you but i never receive a call back from anyone ... my issue is how many times i have to call service center when miss nilima ha promise me that i will get a call from the service people why i havent received it yet when your costumer executives word hold no power whom should the costumer trust . everytime i have to explain the whole issue to every person on call center an then they say the issue is at managerial level they will call you. my point is if the issue is at managerial level why no one is paying attention at my complaint why im nt getting any call even after promise from miss nilima dharve .. my tv is not working since 13th aug it will be a month now in few days an my issue is not resolve yet.. i want to ask when im getting such kind of bad service how does anyone trust sony any more this is the worst experience i have got after spending over a lakh for tv i want a specific action and a specific date when will my problem be solved and who will call me and when ...im highly frustrated by your service and i cant take this anymore who is responsible for last one month when my tv was not working. after me requesting for a replacement and then getting a reply back from sony that service people will call me i haven't receive any call ..if this issue is not resolved now home should i go and ask fr reply.. no one is replying my mail or calling me now and this is the situation after buying such a costly tv an that too from a reputed sony ... whatever their decision is they should atleast email me... no one cares to reply where should i go.. my personal experince with sony has been worst on this whole issue they dont care about costumer an dont respect them at all ... i want to tell everyone that Miss NILIMA DHARVE and MR PRAEEP CHOPRA from SONY INDIA working in service have received my email an promised they will look into matter and call me back or mail me but these people have no value for words they havent called me or mailed me back on my issue... Vide ID 20434933 email ref[protected]