Sony India — non attending of repair of sony led tv

Address:

Type IV Qtr No:- 06,, STC BSF Bangalore,, Srinagar Kanyakumari Highway,, Post :- AFS Yelhanka,,, 560063

I am in possession of sony led tv model no :- sony bravia klv-32r482b which fails to boot since 20 july 2019 and accordingly registered a complaint about servicing the same day. The complaint was given service id no:[protected] dated 20 july 2019. It was assured by the service centre that complaint shall, be attended on monday i. E 22 july 2019.
On 22 july 2019 at around 2: 00 pm, there was a call from one technician that he was at a distance of about 10 km from my residence and shall visit at the registered address after half an hour. However, none of the technicians turned up on 22 july 2019. Again a complaint was registered with the service center on 23 july 2019. It was again assured that technician shall visit by today only i. E 23 jul 2019 but the whole day passed and nobody came. Finally the technician visited on 24 jul 2019 and submitted repair estimate of rs 11000 /- only vide service job sheet dated 24/07/2019 (Copy enclosed) with the assurance that the repair job shall be attended within 04 or 05 days but after lapse of about 11 days nothing has been done so far.
It is requested to intimate that have i committed a mistake buying product of an organization of such a repute? It is further requested to arrange to get service done on my television set at the earliest and stern action be taken against such officials which are earning a bad reputation to the organization like yours under intimation to the undersigned.
With regards.