Sony India — non-availability of klv - 26s400a (sl. no.1222211)lcd tv remote switch type rm-gao11w

Address:

Kolkata, West Bengal, 700156

Dear Sirs,
I made a voice call to your customer care this morning and informed them that although my subject TV is functioning very decently, the remote switch of the same has stopped funcioning.
I was referred to Sony Centre at Techno Plaza situated at CD-95, Salt Lake, Kolkata, WB. I presented the subject remote switch as per request og M/s. Techno Plaza and after examining the same they informed me that they have no stock of Remote Switch type RM-GAO11W. I requested them to place a requisition to you for supplying the same at your end, but they informed that such type of requisition can not be made from their end.
I am requesting you to be customer friendly and provide the remote on cost charges. I expect that you should not ecourage for discardin one Tv running in good condition for want of a remote switch. An early response shall be highly appreciated.