Sony India — non inclusion of my name for premium content.

Address:	Chandigarh, Punjab, 160047
Website:	Sonyliv

Sir,
I paid rs 499 as subscription for sonyliv on[protected] for one year which will expire on[protected]. And my e/mail i/d is [protected]@gmail.com. My order no is 56251273. So as a rule all premium content should be available to me. But when i try to open premium content, i am directed to the page of different packs. This is not understood. More over you say that subscribed channels will recieve no ads. But i usually recieve ads also. Almost 3 months have gone but you have done nothing in this regard. Now will you extend my subscription period accordingly? And also set right the anomaly?