Sony India — Not satisfied with the product and service need refund or replacement

Address:	560047
Website:	Sony

Dear Sony team,
Product purchased from one of your showroom at Arjay Retail-Sony Center Indiranagar on 13th December 2014.
Product : KLV-40R482B ( SONY BRAVIA )
This is to inform you that I brought this product from one of your outlet in the trust of the product thinking the Sony will be the best product but after purchasing it I completely disagree with it because I gone through so much of pain and harassment from customer care team and with your authorized service center ( Vigneshwar service ).
Below is the pain and harassment with details:
• I have ordered KLV-40R482B ( SONY BRAVIA ) On 13th December 2014 in your outlet Arjay Retail-Sony Center with full cash bill number : C14/6424 and the product delivered to my place on 14th of December 2014. When I brought this product nobody informed me about warranty extension ( First Mistake).

• On 13th of August 2016 the TV automatically got switched off and I have logged the compliant with your customer care team regarding this and they informed me that my system is out of warranty so the engineer visit will be done in chargeable basis and I accepted the same and your engineer visited on 16th of August 2016 and informed to replace the Motherboard with chargeable basis the job number: J61964109 and your engineer asked for the advance to replace the Motherboard so I paid him 2000/- INR on 16th of August 2016.

• The order was placed on 16th of August and the part delivered to your service centre on 20th of August which I got to know from your customer care team and when I called your service centre they informed me the Motherboard is not yet reached and it will be reached on 22nd of August and finally I got a call from your service centre for the replacement of Motherboard and engineer came and fixed the Motherboard and the TV was up in Running condition for which I paid 6485/- INR with the Job Number : J61964109 and at the time of inspection I found the vertical lines in the LCD screen and informed the engineer on the same, And your engineer informed me that even the LCD screen is damaged but I informed him that no this was not there previously this lines are coming after the replacement of Motherboard.

• And your engineer called the service centre and informed the same to them and they asked me to bring the TV to the service centre and I took the TV to your service centre on 24th of August.

• After one month they gave my TV back saying your screen has been replaced and I have to pay 575/- INR for transportation. So I paid 575/- INR on 17th of September with the JOB Number : J62254633.

• After taking back my TV to my home and fixed and found the complete screen is coming in negative image attached is the image for your reference and again I called your customer care team and informed about this and they asked me to contact the service centre and I called the service centre again and they told we will send the engineer to check on 17th of September.

• And your engineer came on 24th September after one week and checked the TV and informed there is loss connection in the convertor confirm is this was not check when you kept my TV one month in your service centre before giving the delivery to me. And your engineer tighten the convertor and went back.

• After one hour the same problem occurred and again I informed the same to your service centre and they told me to bring the TV to your service centre on 24th of September.

• I took the TV to your service centre on 26th September and they informed me that they will check and confirm the issue after two week again I got a call from your service centre and told me the issue is with the convertor and we have replaced it you can take back the TV on 8th of September.

• And this time I was confident that my TV will work fine but after bringing back my TV to my home on 8th of September I find the same problem occurred and I will was completely disappointed with your service and the brand.

• And again I have called the service centre people and informed the same and again the engineer came and checked and again he informed there is the problem but we are unable to identify now let me know what is the solution for this.
Kindly confirm is this is the service you people provide to all the customer who purchase SONY product on the trust of the Brand when there is so many problem with one customer we need to re-think about the other customers who brought the other products from you.
I am completely dissatisfied with your Brand and service provided to me I will for sure not purchase any of SONY brand anymore. Now let me know what is the solution for this case.
I don’t want again any engineer coming and checking my TV or I don’t want to keep my TV at my home.
My finally decision is please refund my money back for which I paid to Purchase this useless TV


Thanks & Regards,
Satish Kumar. M
Phone : [protected]