Sony India — Not so good service delivery

Address:

Thiruvananthapuram, Kerala

Hi, I am a loyal customer of Sony products since long time. Me and the organization that I work for (SERP, Hyderabad), regularly does purchases from sony vendors for official purposes. I didn’t have any bad experience from your company and your customer service for all these years. So I consider my recent ” not so good” experience with your customer service center as an aberration. I own a Sony Vaio Laptop (Model Number :VPCEG3AEN/BIN[protected]. LCD of the laptop was broken and hence was submitted for repairing at Madonna Sales and service, Palace PO, Trivandrum, kerala (Authorised sony service center) on[protected] .Job No given in the sheet is J[protected] J3/FY13-11/003026). On return of the laptop[protected], I did a random check and collected the laptop paying full amount of Rs 11, 532. But later I found that the keyboard of the laptop is not working properly. This might have happened during the repairing process, as the defect was not there before and it was not even recorded in the job sheet. But when I checked with the service center, they were not ready to accept the mistake and demanded extra Rs 5000 for replacing the keyboard. They were not even ready to inspect the piece and was sure that the keyboard is defective even without touching the laptop. It could have been that the keyboard was replaced with a defective one, though I don’t intend to make an allegation for which I don’t have a proof. I request you to kindly look into the matter by redressing this customer grievance. Thanks and Regards Padmaraj E ([protected])