[Resolved]  Sony India — ONSOLVED MY PHONE PROBLEM

Address:

Bhavnagar, Gujarat

TO;-HR DEPARTMENT SONY COMPANY SIR... THIS IS REGARDING MY(RUDRA GADHAVI) NEW PHONE SONY XPERIA Z, IMEI NO IS;-[protected], TICKET ID NO-[protected], I SUBMITTED NEW PHONE WITH THE FAULT OF AUTO COPY PHOTOS AT SONY AUTHORISED SERVICE CENTER(ANGEL ELECTRONICS )BHAVNAGAR, GUJRAT, THE AUTHORISED CENTER WAS UNABLE TO RECTIFIED THE FAULT.I WAS NOT INFORM WHETHER I WILL BE GIVEN NEW PHONE OR REFURBISHED PHONE.I WAS GIVEN A REFURBISHED PHONE IN WHICH THE FAULT OF AUTO COPY PHOTOS WAS NOT RECTIFIED.AS THE FAULT IS NOT RECTIFIED I HAVE NOT COLLECTED PHONE.I WAS INFORM THAT THIS FAULT WOULD NOT BE RECTIFIED IN NEAR FUTURE.IF IT WAS SO WHY WAS MY NEW PHONE TAKEN?SO I WOULD LIKE TO KNOW WHY I AM NOT RETURNED MY NEW PHONE? EITHER RETURNED MY PHONE OR GIVE ME A NEW PHONE.AS MY PROBLEM STAND UNSOLVED EVEN IN REFURBISHED PHONE WHY SHOULD I ACCEPT IT?I AM AN OLD SONY CUSTOMER AND IF MY PROBLEM IS NOT SOLVED WITH GREAT REGRET I WOULD TAKE LEGAL ACTION.I EXPECT COOPERATION AND QUICK RESPONSE FROM YOU.AS I DON'T CHECK MY MAIL REGULARLY PLZ CONTACT ON THIS NUMBER-[protected], RUDRA GADHAVI, BHAVNAGAR, GUJRAT, THANKING YOU RUDRA GADHAVI