Sony India — order is not solve

Address:

Bastar, Chhattisgarh

Sony xperia t2 ultra ka touch screen ka order tha Ticket no. W[protected] Adavance bill amount 5000/- Bill no. 155 Date 9/08/14 Sagar jagdalpur This order not solved in last two months. I have all formalty completted in star service center raipur chhattisgarh... Plz solve this problem.. Otherwise any possible action. Responsible in sonY xcare