Sony India — Panel problem twice in three years

Address:

Gautam Buddh Nagar, Uttar Pradesh

I purchased a 32 inch Sony Bravia LED TV (Model No. KDL-32EX520) in April 2012. The screen showing some problems in September 2013, I registered a complaint with Sony India and an engineer from Jaypee Electronics, Noida, an authorized service agents of Sony India, attended the complaint. He informed that the panel would need to be replaced, and since the TV was out of warranty, but he also informed that for panel the warranty period is more then one year. I have submitted the TV set at service center, they change the panel and some coils, and charge me rs. 2800 for coils only. Now, few days back (today is 20 march), the screen is again showing the white horizontal lines. the service agent guessing that it is the problem of panel again, for which i have to pay this time but the actual amount he is not sure. (ranging from Rs. 5000 to 10000). i have spent more then 40, 000 rupees on Sony braiva TV and believing that this is the best brand in the market. But now, i am feeling it was my biggest mistake. i am feeling really very bad. I need your kind attention to it ASAP. I could save the hope on brand SONY, that i am loosing now, and I use to admire this brand a lot and advocate everyone to purchase SONY products