Sony India — Pathetic after sales service

Address:

Hyderabad, Andhra Pradesh

I have contacted Sony India Customer Service several times (Reference Number[protected] /[protected] to let them know that I have a faulty USB port in the LED TV I recently bought. This compliant was lodged with their customer service team on Feb 1st, 2014 at about 9:28am. Since I did not get a call for a week I again called them back yesterday Feb 8th, 2014 to check on the status and they kept telling me that we have forwarded the complaint to the installation department, which to me is absurd since I was not calling for installation .. I told them clearly that my TV is installed and I need someone to fix the USB port.

I spoke to Robin from the customer service help desk yesterday and he assured me that I would get a call yesterday itself, but still have not received any.

My TV is under warranty and I bought Sony thinking that they would provide excellent after sales.. which is no where near the mark.

I am absolutely frustrated with the responses of the customer service agents and appalled by the lack of service quality. Hie some capable people, don't get to answer the calls

I asked to speak to the manager and they said they cannot connect as they will only escalate to manager if the problem cannot be solved by them and I had to repeat it over over again to make me connect to the manager / some supervisor.

Finally I spoke to Mahek - who claimed to be the manager and assured that he would get it fixed - and gave me another reference number[protected] and again a 48 hr TAT ... gosh.. when would people understand PRIORITY

I need this to be resolved on Priority pls contact me on - +91 [protected] / [protected]