[Resolved]  Sony India — Pathetic Customer Support with Copy Paste replies and False allegations

Address:

New Delhi, Delhi

Sony India has been claiming on their website that Sony has started releasing Android Kitkat update for its Sony Xperia Z mobile phones in India starting[protected]. Surprisingly, till date there has been no update in India for the same. When Sony Customer care is contacted after a month of wait, they simply ignore the concerns of customer and send copy-pasted replies saying the updates are dependent on operator and country with no response to the questions being raised about relevant information and the false claims on their website. I have sent the concern twice and got the same copy-paste reply with no relevant information. My 2 questions: 1. Why is Sony India claiming on its website that Kitkat update for Xperia Z phones have started[protected] when the truth is that they have not yet released this in India even after a month. 2. Indian mobile eco-system doesn't have any restriction for operator locked devices so why is their update dependent on operator and region and how long should one wait for the updates to start in India. Surprisingly, Sony which aspires to become a world leader in mobile phones is least concerned about its existing customers and have untrained staff which only copy-pastes replies as against reading through individual mails and replying appropriately. Good Going Sony! My first and last Sony phone. Going forward a definite not-recommended company for mobile devices from my end, which has changed from a loyal and happy Sony experience to a pathetic Sony experience just because of their stupid support! SONY! ARE YOU LISTENING? FIX IT BEFORE ITS TOO LATE!