Sony India — Pathetic quality for mobile devices and service

Address:

400064

Submitted my Sony M4 aqua to sony service centre for 5th Time, now they are saying it water damaged being water resistant phone, and When I had word with Customer care executive Mr. Himanshu he said I ma eligible for Device replacement as I have submitted it for many times, It's been more then 3 weeks my phone is with them now they are saying I will not get replacement and have to bear the repairing cost for the same.
First they committed me replacement now they are saying sorry for wrong commitment I have got.
Please find Attached service report.

Regards,
Sudesh Gugale
Ph: [protected]