[Resolved]  Sony India — Pathetic service - DAV-TZ215 Under warranty

Address:

Chennai, Tamil Nadu

My Sony Home Theatre has been out of order for more than a month now without any signs of rectification It was first rectified by replacing some lens motor but the problem remained and it was taken to your service center on the 9th of this month. Ever since there has been no response from your chennai centre. The phone number provided is switched off. I have escalated the issue to your Delhi call centre 4 times and sent mails equal number of times. Nothing really is happening. I got another number which keeps ringing. I must say your service in chennai are of the lowest quality i have ever experienced. They don’t care to call the customer. When we do connect after several attempts, they give evasive replies. I have requested for a replacement unit for which i have still not received a reply. You will agree that a standard electronic item like Home theatre can’t be out of service for over 5 weeks I would like you to intervene at the highest levels and ensure an immediate replacemen. A call from you would be highly appreciated Regards Venkat +91 [protected]