[Resolved]  Sony India — Pathetic Services

Address:

New Delhi, Delhi

Dear Sir, Hi, I registered a service request on 17/08/2014 with ID 7089160 for my Sony Bravia Tv in which pictire is not clear. Following are the details regarding the complaint: Purchase date 12/01/2012 The job was attended by Mr. Kamal, M:-[protected] of Sony Service Centre, J-37, Ground floor, Rajouri Garden, New delhi 110027. After checking, he found that the lines on screen & screen panel needs to be replaced. So they have taken TV set to there rajouri garden centre. The TV set is lying with them since seven days. Every time I contact them, they say that the Main Board hasn’t arrived . When I contacted there manager Mr. Vijay on there land line[protected], Today, the service centre informs me that the part is not available. I would like to know why the spare part is unavailable and what am I supposed to do regarding this issue. Its only two years old model now, so I cannot understand why this problem should arise. I am losing my patience now and find myself in a fix. Hence, I request to resolve my issue immediately or I will be forced to go to consumer court and share my bad experience via social media so that atleast people will be cautious when they buy any product from you