| Address: | Universal electronics, khammam town, Telangana |
| Website: | Sony.co.in |
Sir/madam, my sony tv suddenly stopped working and no sign of power light and
didn't switchon. On 31st january 2022 i lodged a complaint and my complaint
number was 68991662 had no response from any service people. So i had to
show it to local technician and he was unable to solve the issue. I again launched
a complaint for sony service on 7 feb 2022 and my complaint number is
69073194. Then the technician had attended the tv and said motherboard and
power supply board has problems, i agreed and service man said i need to pay
13676 to universal electronics khammam town, telangana. I paid them through
phonepe as they sent me qr code. I immediately sent without any questions. They
included 2 board charges, labour charges, transport charges and gst. As the
board is arranged after 2 weeks the board was sent wrong. Again they took 2
weeks to arrange it. On 28 feb i got 2 boards and technician installed 2 boards
and neither was working and new problem has arised as the tv power light blinks
3 times in red colour. The technician for the tv has no clue how to repair. He has
no knowledge how to solve the problem, and I don't understand how the sony kept
him as technician, and he got no support online from their company too. The
universal electronics has put new word that their technician has no clue on the
problem and it can be solved only through transferring tv to khammam town which
is 120km from my place. Or they are telling me to carry it for them. Again they are
charging me for the transport. I already lost my patience and money on the tv.
And I don't have hope, trust, time and money to spend as the sony is looting
people by any manner. So i told them to cancel my service and pay me back my
money. They are avoiding each and everyday by telling silly reasons and even
called the customer care of sony and no response from them. Everyday i have to
call for my money since 4 days, and they are giving some reasons and avoiding to
pay me money. As i am facing mental tension because of this type of sony
service
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