Sony India — Pink Band at the bottom of 43 in TV

Address:

K.Ranganadhacharyulu, D.No.5-12-5/A, 2/11, Brodipet, Guntur - 522 002

We have purchased 43 inch TV at Vijay Digital 2nd line Arundelpet Guntur on 23-Dec-2021.
Recently we have been observing a 1-1/2 inch pink band at the bottom of the TV since 2 weeks.
Immediately we contacted Sony Service Engineer in Sony Service Centre, Arundelpet, Guntur - 522 002, who visited my house and charged Rs.200 for sending message for requisition of the board.
He said that the service charges would be Rs.3000 - Rs.4000 inclusive of transportation, as the period is within 2 years and again he said that the price will not be charged for the board.
We request you to advise us regarding the genuity of the statements.
-- K Ranganadhacharyulu Mobile:[protected],[protected]