Sony India — poor and Bad Customer Service at Sony India

mansi23

from Nagar, Rajasthan

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, I bought Sony Car system and speakers from one of the dealers in Jaipur on 27/06/2014... After 6 months i started having problem in speakers, went to Sony service center in Noida where i currenlty reside. They said we will replace all the speakers. Now one of the serial number is not matching of the set so they won't replace as this is not under warranty. As a user i am not going to match the serial numbers for speakers, how the customer is at fault here? I won't get any solution from Sony authorized service center after talking on call and Emails. Everything seems to be a useless activity. Looking for a positive revert here. Below are the details of the set. Model No is : XSGTF16382/Z IN Serial No : 1710509. NOTE: The dealer in the Jaipur has closed down.

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Sony India customer support has been notified about the posted complaint.