Sony India — Poor quality of products

Address:

New Delhi, Delhi

> The manager, > sony mobiles India > > I am writing this email with utmost pain that you people have given to me due to poor services and even worse products that I have come across. > > I bought sony xperia zl in January 2014 which was a great device and it worked perfectly untill mid of year and after that the mic stopped working. I was told that xperia zl is no longer available and only they can exchange it with a refurbished xperia z. > > I had no problems and i accepted the device happily which was the start of my painful experience with sony. Right from day 1 the xperia z was having a problem that it did not wake up when i pressed the lock button. I went to service center again and they replaced the device with another refurbished xperia z. Now that device worked perfectly for another month or a two and after that it experienced a problem where during a call the speaker got turned on automatically leading to call drops. Now this was the limit of my patience, but still I went to service center again and followed the normal process of submitting the phone and waiting for repair. > > I got the phone after a full week and I took that phone to my home happily and then imagine what happened, IT HAD THE EXACTLY SAME PROBLEM AS BEFORE AND ON MY FIRST CALL ITSELF THE CALL GOT ROUTED TO SPEAKER AUTOMATICALLY. > > Now I lost my patience and went to service center and I demanded a BRAND NEW PHONE NO MATTER WHAT. > > The service center guy told me that he will try his best to get a new phone which of course did not happen and I got the same phone with replaced PCB. > > I bluntly denied the phone and I demanded a new phone. I called up customer service N number of times and they placed the call on hold for no less than 10-15 minutes and returned with no solution. They placed several requests for the same but for no good. > I wonder why you people are playing with our money and why the existing customers are treated like anything and all the attention goes to new customers to sell the phones. > > I don't understand why cant you train the customer representatives to at least have a concrete answer and lessen the hold time which is tremendous and makes the customer go crazy > > I don't care about the hold or customer service, at least make your products WORK. > > I have also raised a final request to both customer service and service center to get a brand new replacement but in vain, Its almost 3 monthe since my phone is with service center guys and they don't care to check about the status of request neither I have received any call from customer service. > > With my last hope I am writing this mail and by no chance I will accept anything less than a brand new phone equivalent to my original purchase or higher variant but only in xperia z series. (no M or C series). > Regards > Jagjeet Singh > Service job sheet Ticket no: [protected] > phone: [protected]