Sony India — poor service

I bought a LCD TV. on 13th December 2013 TV. Model No. KLV-32R402A, Serial No. 4393887 Which was in fault after 7 month of purchase. I complained to costumer care on 21/07/2014. Complain ID is 20084343 about one month take to repair the TV. But after 15 Days My TV. is gone in Fault. I again complain to costumer care on 09/09/2014. Complain ID is 20865352. Engineer was visited first time on 22/09/2014. He says me, "Your TV B-Board is damaged. First he request for B-Board to Sony India. After two weeks engineer again come with B-Board. He fitted B-Board in my TV. But TV is not NO. Then he say to me your LCD Panel is damaged. Then he request to service center for LCD Panel. Now I have been called costumer care several times but I have not any answer when my TV. will repaired. after 1 month my TV. warranty will laps

Dear Concerned,

I am writing to complain of the poor service I received from your company.

This is to inform you that I have bought the above mentioned laptop on[protected]. The laptop did performed well but gradually showed vertical lines on screen. Accordingly i visited your service centre on[protected] with job no. J41217443. I got the delivery but the problem persisted for which i had to visit again with job no. J41384005. But again the same problem occurred. And it is very much frustrating to visit the Service Centre 55kms away AGAIN AND AGAIN.

Please suggest what to do?

Trust your understanding.

We sent our Sony Bravia (Model no. klv-32r400a) to get repaired on the service centre (94 RV Plaza Chaudhary Mor) ghaziabad on 14/08/2014.As the person called for inspection of the television set at home told us that the motherboard is damaged even without checking the TV once. However after 3 days they called to confirm that the part needs to be replaced and charges to be incurred by us are Rs. 8000/-, at which we agreed. However after which they never bothered to call us again ever to tell us the status of our TV, and we kept waiting and hoping for its return.Then we called again after 3 days on 21/08/2014 to check what is causing the delay, they told us that the parts are still unavailable and they will give us a callback the next day.Again their next day never came, they never bothered to call as always.We called again on 24/08/2014, to inquire then a lady named daljeet kaur picked up the call and was utterly rude and insolent, when we asked to talk to the manager she said that manager will say the same thing, after repeatedly coaxing her she finally let us talk to her manager Radhika, who although apologized on her behalf but was also not responsible enough.She said that parts are still not available and once she talks to the company she will let us know by calling us back next day.She called in next day saying that parts are not available, and we may take a new set with 25% off- but asked for 1 more day as she needed to check one last time with the company, she also promised to call back next day, which was a Tuesday a non working day for them still she promised she would give us a callback – but like always and their track record in callbacks made –she also never called.We called back once again the next day that lady Daljeet said Radhika is having lunch and will call back – but Radhika (Manager) never called –finally we had to call her again and then she confirms that we have to buy a new set at 25% off as company has stopped making those parts .After so many calls from us all this 14 days have passed and our television set is still with them without a single improvement .

sony sell faulty piece and i give him to replace.but after 9 days handset is still not replaced

I bought a LCD TV. on 13th December 2013 TV. Model No. KLV-32R402A,
Serial No. 4393887 Which was in fault after 7 month of purchase. I
complained to costumer care on 21/07/2014. Complain ID is 20084343 about
one month take to repair the TV. But after 15 Days My TV. is gone in
Fault. I again complain to costumer care on 09/09/2014. Complain ID is
20865352. Engineer was visited first time on 22/09/2014. He says me,
"Your TV B-Board is damaged. First he request for B-Board to
Sony India. After two weeks engineer again come with B-Board. He fitted
B-Board in my TV. But TV is not NO. Then he say to me your LCD Panel is
damaged. Then he request to service center for LCD Panel. Now I have
been called costumer care several times but I have not any answer when
my TV. will repaired. after 1 month my TV. warranty will laps