[Resolved]  Sony India — Poor service

Hi my name is Nagma and i bought the sony experia z1 mobile in the month of march 2014 which was my biggest mistake i trusting sony mobile for their service very stupid and poor service stupid according to them the mobile is water resistance but my mobile got spoiled due to some water drops i went to the the service center because my phone stopped working the service center people found some water problem so they took it for under warranty repair on 30th sep 2014 and till now 11/17/2014 there is no stupid update of my phone they dont and the call no response from there end thane service centre eternity mall job no w[protected] i went to the service centre few days back with the stitches on my body i was hospitalised why i went there because those people they don't response bloody they said they will call me on on Wednesday and today is monday no call from them i am tired i am not in condition to travel if i go there and something happen to me sony wll be the responsible they are very careless they dont know anything about customer service almost 2month they are not ready to give my mobile now i ma not going to wait and file complaint against stupid sony mobile services

Hi
I'm a Sony Xperia ZL user and I'm facing a lot of problems due to the poor service provided by Sony. I had submitted my phone on 13th of November to an authorized Service Centre (PC Support Service Centre) which is in Pune due to some battery issues. I was told by the staff that since it's a hardware issue, they will have to send my phone to the head office for replacement and that this complete process will take round about 7-15 days. It's been 25 days and I still haven't received my phone or any information related to my phone. Whenever I call the service centre, the staff is not able to give me any useful information about my phone. I even tried contacting the toll-free number[protected] but it was not at all helpful. I also wrote an e-mail to the head office complaining about all this but still no response. I was told to contact a person named 'Chaitanya' working at the regional office and that he will be able to give me some information related to my phone. But instead he exhibited very improper tone on the phone and refused to give me the contact information of any senior official. This type of poor service is not expected from a company like Sony. If possible I would like to talk to someone working in the head office personally. It would be really helpful if some quick action is taken.