Sony India — Poor servicing issue

Address:

Kolkata, West Bengal

Dear Sir/Madam, I have purchased a smartphone (Model Sony Xperia Z1, C6902) on 13.02.2014 from S.H Mumtazuddin Times (P) Ltd, Kolkata. After 11 months of my purchase date, I found hairline scratches on LCD. I made a complaint on 12th Feb 2015 at authorized service centre, ”NEOSA ELECTRONICS (P) Ltd” Kolkata (Ticket id: [protected], date 12th feb 2015). The problem was get resolved via replacement of the damaged touchpad on 19th march 2015. In spite of having warranty it was charged around Rs 8800. Within 45 days of repair I found similar kind of damage on touchpad. Hairline scratches increasing day by day automatically. As we all know a single spot on touchpad makes mobile locked. Now it becomes useless. As soon as I faced this problem I lodged a complaint on Sony Mobiles Toll Free number(Service ID: [protected], date 3rd may 2015) and next day I approached that service centre again but they refused to replace the touchpad in free of charge. Why should I pay for the problem that was occurred due to hardware issue/naturally within 45 days of repair? Here I am surprised. Sony is such a big brand but their services are too poor. I hope that I am reached to the Sony Mobile India executives through this public platform. Since I have already made a mistake by choosing Sony Xperia Z1, I need a strong action to be taken from your side( Free replacement of the touchpad). Otherwise I will be bound to go to Consumer court soon. Now the ball is in your court! Thanking you, Regards Kanishka Paul Contact No: [protected]