[Resolved]  Sony India — power board problem in TV KLV - 40V400A

Address:

Bangalore, Karnataka

Dear Service head Please note the following :- 1. My Subject Sony TV purchased in the year 2010 stopped working on 5th sep2014. 2. We gave complaint to R- Logic Technology Services (I) Pvt ltd. on 6th Sept 2014. 3. On Inspection the Service representative asked us to deposit Rs 8000. towards repair of power board. and the deposit was given to the service centre on 8th Sept 2014. 4. On repeated follow up we were informed that the Power board cannot be repaired and new power board is not compatible with TV model we are having. 5. When asked about the next step we were informed that he cannot do any thing but Sony Company can give discount of 25 % on purchase of New Sony TV. 6. it is very disappointing to note that a Company like Sony cannot make a compatible power card to match a 4 year old model TV and expect the customer to buy a New TV by investing 75 % of the value. 7. when expressed my dis pleasure we were asked asked to Sony Customer complaint cell. 8. I Complained to your cell thru Complaint No. 21031716 dated 20th sept 2014. 9. On repeated follow up till 8th Oct 2014 we were surprised to hear your same solution of 75 % payment for New TV purchase. On further questioning I am informed to contact you and hence this mail. I trust you will go thru the details and do justice. Awaiting your immediate response. Regards CG Venkatesh Managing Director Mobile - +91 [protected] Tel (Direct)- +[protected] MaxWatt Turbines Pvt Ltd Plot No.113, Jigani Link Road KIADB Industrial Area, JIGANI Bangalore- 560105, INDIA