[Resolved]  Sony India — Problem in Mobile

Address:

Kolkata, West Bengal

Greetings of the Day!!! Its been almost a month gone by & I am yet to receive a reply from Sony side. I have never expect such kind of customer service from one of an esteemed & renowned organization. I have purchased one M2 mobile from Sony World, Kolkata on 26th July'14. After using mobile for twenty days suddenly display of the phone problem occurred. When i went to service centre they told me that parts need to be replaced. I got my mobile phone on 24.08.14, I request for a mobile change but I receive my old mobile after getting almost 16 parts changed. Again from last couple of days am unable to connect headphone from SONY M2 whereas my same head phone is working in other mobiles. Now I again need to run services centre on daily basis & beg for repair. It’s now seems that I have been cheated, very sorry to say but this is in fact true to the problem which am facing from last one month. Expect a revert from your side. Also let me know the way forward. Shall I expect a new mobile in replacement or again there will be a parts replacement will happen & handed over me the same phone. Naved Eqbal (Loyal Sony Customer)