Sony India — problematic tv set model no sony 49'' - led/klv-49w672e fhd, smart tv

Address:

560021

Hi.

Please beware of this model tv set, it looks good from outside, but kaali dabba, just in 4 months time the display went off. After complaining to the customer service, they arrived and said the display is gone and we will replace it. But, we were worried about the other parts in the set and wrote an email.

The email to the service center has not yielded any response till date and it has been 5 days now, after 2 days i followed up with the customer service and the only response i get is that, they will forward the same to the management. I don't know, what they have forwarded or what escalation they have done.

Net net the point i wanted to make is, by spending so much and going for a reputed brand name in the name of sony, which is not giving any better service for the extra bucks which we are paying, it is better to go with other local brands which are way better in their cost and service. Even if the service is not good, you can better discard and look for a new one as they would not be as expensive as these sets are.