Sony India — PRODUCT DEFECT AND LACK OF STAFF COURTESY!!!

Address:

Kamrup Metropolitan, Assam

This is to bring to your much needed notice and immediate action toward this issue which is highly objectionable and absolutely unacceptable. I purchased a brand new Sony Xperia M over a plethora of other equally valued brands in May 2014. This conscious decision was an outcome of the products' acclaimed status and popularity among the other gadgets trending then. However, my dream of finally owning an android which promised to make my life a little less harrowing and a little more "SMART" turned out to be unworthy, inadequate and substandard with RANDOM INSTANCES OF DISPLAY VANISHING, BATTERY DYING OUT DESPITE BEING FULLY CHARGED, COSMETICS OF THE PHONE CHIPPING OFF AFTER A FEW MONTHS OF PURCHASE, DEVICE SWITCHING ON/OFF ON ITS OWN despite it being covered in fully protected original SONY XPERIA COVER since the beginning! Now, you can imagine the level of my raging frustration with having to bear a great deal of inconvenience, well, caused due to crucial data stored in the Phone memory. The next stage being confrontation, I take it to the SONY SERVICE CENTRE in RAJGARH, GUWAHATI, ASSAM and was greeted by a bunch o[censored]ncourteous (for the want of a better word, RUDE) staff, who blatantly ignored the problems I wanted to share and rather diagnosed the phone with the problem of "LIQUID DAMAGE"!!! How can I not point out something very crucial here! The phone's still within the WARRANTY PERIOD!!! So next I approach the SONY branch based in G.S ROAD, GUWAHATI, ASSAM. Was not expecting any miracle. And once again I was shown the red door because they absolutely refused to accept or even remotely consider what I had to say, problems I faced with the handset (Reaffirms their Attitude problem). Instead they spoke about the great deal of service they've rendered in so many years, since the time of their inception, blah blah blah. Don't think their self-praise is worthy of being mentioned here!!! Now let me state my problems YET AGAIN!!! (Already been to the SONY OFFICE BRANCH IN GUWAHATI A COUPLE OF TIMES) : 1. It is an inaccurate diagnosis/assessment because never has there been any (NOT EVEN ONE) instance of the phone soaking all the water around it. Because I never let it. The only form of LIQUID that the device has been in contact with is MY SWEAT probably, that too during the sweltering heat in summers which is undoubtedly inevitable right?! 2. The staff at the Service Centre have some major attitude issues despite which they are supposedly regarded as the "CUSTOMER CARE-GIVERS". I actually find that ridiculous. 3. Most importantly, I DID NOT PAY 13 K FOR SOMETHING WHICH WOULD TURN OUT TO BE SO CHEAP! In retrospect, nothing in the phone was genuine after all! Instead of finding me a solution which is to be able to use my phone again, I'm being harrowed increasingly in terms of the phone functioning abnormally for more than 2 months now and WAITING FOR MORE THAN A MONTH for a response on the part of SONY BRANCH IN GUWAHATI to MY RIGHTFUL DEMAND OF GETTING MY PHONE FIXED AND FULLY FUNCTIONING!!! To top it all, I'm being charged guilty of the phone being damaged due to liquid exposure! That accusation just takes the cake!!! THE EMPHASIS IS ON DEMANDING MY RIGHT TO GET MY PHONE REPAIRED WITHOUT ANY EXPENSES AS IT IS UNDER WARRANTY WHICH IS TO EXPIRE WITHIN 1 YEAR OF PURCHASE. MY PART AS THE ALLEGATIONS ARE ABSOLUTELY FALSE. LACK OF COURTESY IN DEALING WITH CUSTOMERS IS ATROCIOUS. PHONE MODEL NUMBER: MOBILESONY XPERIA MSS - C1904 (PURPLE) DATE OF PURCHASE: 9TH MAY, 2014. PROBLEMS OCCURING SINCE JANUARY 2015. I SEEK IMMEDIATE REDRESSAL !!!