Sony India — product of sony klv 48w562d, sl no 4018315 | |||
Dear sir, we have purchased sony klv 48w562d sl no 4018315 on 9/10/2016 for rs.59, 000/. Just after completing 1 yr, a vertical lines are started appearing on screen. We have complained this where we have purchased t. V. The dealer get it repaired from sony centre hubli and collected service charges rs.1416/- by saying that they have replaced a panel on 30/04/2018. The t. V panel was in under warranty still they have collected charges. After 15 days of repair the same problem started again, the t. V dealer collected the t. V and submitted to hubli service centre. Their they kept t. V with them for 3 months and now telling that mother board is having problem n need to replace it n for that we have to pay rs.10, 000/-. This is really surprised to us that such a big n reputed company very famous for quality products manufacturing, how they can supply such low quality mother board product to customer for big amount. I kindly request you to replace our product and keep our belief on product n service of the company. And encourage us to purchase some other products of the same company. I hope your good office will resolve our issue very soon as we are unable to invest more on same product. Was this information helpful? | |||
Sony India customer support has been notified about the posted complaint. | |||
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