Sony India — Product replacement warranty

Address:

Jalandhar, Punjab

I am from Jalandhar Punjab, i bought a ps4 remote controller with 1 year replacement warranty. My remote stopped working so i took it to the service center they promised me they will replace it by a week for sure i gave my remote on 23 feb 2015 nd its 25 march 2015 today and when ever i call the service center they either don't pick up or say we'll get ur remote in two days and after two days they tell you the same crap! They say we have filed and company is not sending the remote its not our fault Is this how sony plan to satisfy thier costumers? This kind of service is not expected from one of the top electronic product company jn the world! I have been using sony products and i like them i have a sony led ps4 and an sony experia but after experiencing your this kind of response i m very hurt and disappointed. Can you please just replace my remote its a humble request pls dont make your costumers resort to difficult ways! I want a reply as soon as possible!!!