[Resolved]  Sony India Pvt. Ltd. — Unsatisfied from the laptop purchased , giving unsatisfactory performance

Address:

Gurgaon, Haryana

Purchased SONY vaio laptop on 7th September 2013 from authorised sony dealer i.e. Unque infoways Pvt Ltd. G-2, Goverdhan House 53, 54, nehru place New Delhi Product details : Model Name : SVF15212SNW IN5 SERIAL NO. : S[protected]Y color: white Along with Kingston Laptop Ram 4GB DDR3 1600MHZ email filed to sony india with regard to the same complaint Complaint with reference to Rajat Sharma, registered no. [protected] and [protected] It’s been a long time for me facing problems by my laptop. From the day when I made a mistake to purchase this vaio I am regretting that why had I purchased this laptop. I just can’t understand that why SONY is unable to sort out the problem. My laptop is hanging from the day 1. I had followed each and every step suggested by SONY like firstly I followed your email, made recovery I also went to the SONY care centre {location near shastri nagar pillar no. 171} although I had made a request to SONY that an engineer should be assigned to me, I made this request four days before but when I contacted SONY care for engineer to be assigned, they told we got the request yesterday, so we can’t assign you an engineer right now, then I had to rush towards the SONY care centre, then the reply I got from them was that u don’t have a antivirus system, ok I followed that and still after that I again started facing the same problem . Then again I made a contact to SONY India and followed many steps suggested by SONY India, and before dusshera I also had a remote access by SONY but still the problem was not resolved after that I again made a contact to SONY India but still the problem was not resolved .Then again I went to SONY care Gurgaon {near Huda city metro station}, they misguided me that u are having a duplicate ram of 4 gb in your laptop that’s why your laptop is hanging, he told that we will provide you original ram of SONY then I contacted SONY regarding this and your executive told me that SONY doesn’t manufacture ram then I asked this to the care representative at that time he ignored to accept that, then I rushed to the dealer he told me to move to nearby SONY care then the issue of duplicate ram was resolved . at the SONY care centre I told them everything about the problem also showed them a video of laptop hanging they told that the issue will be resolved then a call was there from SONY that the issue has been resolved, I confirmed this twice they said, then I rushed to SONY care and as I received the laptop It hanged I showed it to the care executive then the laptop didn’t showed any problem then I received the laptop and as I reached my place it again stated hanging. I made a contact to SONY India they assigned me a remote access within 2 hours but there was no reply from them. Then again I made a call to SONY India, they said it will be done tomorrow but yet there was no remote access on the next day and still today the third day there is no remote access from SONY India and it’s the day when I am totally off from SONY service. And it takes me about 8 hours to reach SONY care centre and receive the laptop, your dealer at the time of purchasing the laptop told me that onsite warranty can be assigned to you at your place but the information was fake because I have never got the onsite warranty from SONY care. Now please tell me that how should I come up with this situation. And now I want your engineer to be assigned to me on 1st of November and I don’t care about your policy made by the SONY India, I just want the engineer to be assigned at that place where I want and It is in your circle of onsite warranty . Hoping that this time the problem would be resolved. Thanks if this time SONY could resolve it out but still my laptop hangs and last night it took about 1 hour to restart . plz help me out of it