| Address: | Ernakulam, Kerala |
Hello my name is Christopher Alex, 3 months back on 3rd may I placed a phone xperia z in the care of Madonna electronics, as of reason of cracked screen, i was provided with the info that the phone cannot be replaced as Xperia z was a slim and waterproof phone, so i agreed to their condition of replacing the phone for 50% of its original cost, paid by me. And i was given the assurance that the procedures will be done by 20 days to 1 month, and I will also get a call by that time, but it has been 3 months, and whenever i call to ask if its ready or not, they play around with me or they don't accept the call. Now last week, i finally get a call form them(Madonna electronics) saying the procedures has been done, saying ' You can pay the required money and get the new phone', which made me very relieved, so i traveled like 150 km to get the phone, then they tell me the phone's production has stopped and so they cannot replace the same phone (xperia z)but they can give me any other phone, I 'ONLY' had to pay the difference. When i heard this, i was so shocked, why did these guys not tell me that last week when they called me and told the phone was ready!!!
From the moment i took this phone i am facing troubles like eear speaker complaint etc, I never thought buying a sony product, (even though many advised me not to), it will be pain in my back in such a bad way. All members of my family preferred Samsung phones, but no i had to go and buy a sony phone and that too xperia Z. I am sorry to say sony but i[censored] plan to keep your customer service untainted with service provided by the likes of service centers like Madonna electronics, Kochi, you are mistaken, and if anybody asks me ' how abt if i buy a sony phone" i will be the first to advise against that action, since i have first person experience of Sonys products and their customer services and satisfaction. The address of the so called service centre in kerala is as follows
Madonna Electronics
Registered Office
40/7135.4F,
AVS Building
M.G. Road,
Cochin -682 035
PH:[protected]
Mob: [protected]
I dont expect to get my promised phone back, when i write this complaint, but if anything can be done i will be the happiest person alive!!!
My phone number is [protected] and my email address is alex.[protected]@gmail.com Was this information helpful? | 
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