[Resolved] Sony India — Recurring problem in RX 100 and service center keeps patching up | |||
Model: Sony DSC-RX100 E[protected], Serial no: 5268886. My camera sony RX 100 gets a strange problem where the lens gets struck open and does not close. First it happened in March. Job no: J40453636. Solution was realigned lens unit, updated the software. It again happened last week. Job no: J41060114. While handing over to the service center I told that this is a expensive camera(cost me 35k). I do not want patch work for repeatative problem where there is clear problem in lens unit. Also, I cannot skip office to get it. I have to take half day off to drop it and half day off to pick it up. While going to collect it, I was surprised to see again they did the same thing, realigned and updated software. Pathetic service center who are so confused people on their reply to this problem. I dont think this will happen anywhere else. Such a expensive camera and not working every 2 months. Please help me with this and get this faulty camera replaced as I do not have time to visit service center and also it is long travel for me to reach there. Got a call from service head. Doubt it was service head as this person didnt know proper english. His question is how can you predict that this will happen again. I had got the same question when it happened first time as well. He says this is common in camera. If some problem recurs for 2 times in 2 months time, there is definitely problem in the camera. Common sense dude. Try to keep patching the camera till it is out of warranty. Good strategy to save money. And it is India right, anything works. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Sony India customer support has been notified about the posted complaint. | |||
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Dear Prashant,
I have faced similar problem with my Sony DSC RX 100. I purchased it in 2012 just when it was launched, but sometime this year the lens started to get stuck but it was intermittent. I took it to the service centre twice but unfortunately there it would work fine and my complaint was not entertained. Finally while on a holiday it again got stuck and this time just stayed stuck. I took it back to the service centre and sadly my warranty had just expired a few days ago :(
Now they got back with an estimation of 10.000INR for changing the lens (while the new camera now costs 26.000 INR). I wrote to Sony India that ideally i should not be paying as I did take it to the service centre twice but my request was not acknowledged. Sony INdia wasn't helpful there and they think I have to pay. I am truly disappointed in the product (although its a great camera) and more so with the service centres. And I do feel ideally they should have taken it in the first time itself. But there they would not have replaced it they would have simply cleaned it and handed it back as it would have been still under warranty. Companies are smart and it has been rather unfortunate.
BTW, they usually have 3 years warranty, check yours and maybe yours is still under warranty. Just insist on getting the lens replaced.
I have faced similar problem with my Sony DSC RX 100. I purchased it in 2012 just when it was launched, but sometime this year the lens started to get stuck but it was intermittent. I took it to the service centre twice but unfortunately there it would work fine and my complaint was not entertained. Finally while on a holiday it again got stuck and this time just stayed stuck. I took it back to the service centre and sadly my warranty had just expired a few days ago :(
Now they got back with an estimation of 10.000INR for changing the lens (while the new camera now costs 26.000 INR). I wrote to Sony India that ideally i should not be paying as I did take it to the service centre twice but my request was not acknowledged. Sony INdia wasn't helpful there and they think I have to pay. I am truly disappointed in the product (although its a great camera) and more so with the service centres. And I do feel ideally they should have taken it in the first time itself. But there they would not have replaced it they would have simply cleaned it and handed it back as it would have been still under warranty. Companies are smart and it has been rather unfortunate.
BTW, they usually have 3 years warranty, check yours and maybe yours is still under warranty. Just insist on getting the lens replaced.
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