Sony India — refusal to attend complaint at home

Address:

Shimla, Himachal Pradesh

On 16/06/2018 i registered a complaint through my mobile regarding my sony dvd player with shimla sony service centre & requested for a home visit of the technician. To my request the lady attending to my complaint replied that i will be charged for the home visit and the technician will visit my home on monday i. E 18/06/2018 to which i agreed. On 18:06/2018, i got a call from the technician on my mobile and conveyed that he can not visit my home and i have to bring the dvd player to the service centre. When i told him that i have accepted to pay for his visit, not only his reply was quite rude and impolite but he quoted that it is as per company guidelines. If it is so the lady with whom i have registered my complaint should have informed me on that very day & if otherwise then it ammounts to a faulty and discourteous service.