Sony India — Regarding BAD SERVICE provided by Authorized service center "ADVANCE ELECTRONICS"

Address:

Gurgaon, Haryana

Hi Sir/Ma'am This is to inform you that I have been using Sony Vaio E series.Sometime back it started giving me problem.The problem was that after switching on the Laptop the power button was illuminated but the screen would not come up sometime.Supply was there in the system but the screen would be blank. Then I took this to Authorised sony center "ADVANCE ELECTRONICS" Sushant Lok I, Sector 43, Gurgaon, Haryana 122003.There I showed them the problem while demonstrating the problem at the care center the laptop worked perfectly fine for once but they took the laptop and kept it for two days for diagnosis and took service charges from me. After two days the technician told me that RAM and hard disk both have to be replaced as they both have crashed and it would cost me Rs 20000.they also told me that data will not be recovered . But I gave that laptop to some other service center and it was repaired as there was only a small fault with the supply and RAM and HARD DISK were in working condition and no data was lost and it did not cost me much only Rs3000. I am very much disappointed by the people of your so called Authorised service center as they believe more in money making than in service to the customer. I had very much bad experience when i gave my Sony Xperia for small repair at the same center. I want you to look into the matter on a serious note as it will not benefit your loyal customers. Best Regards Tushar Singh