Sony India — regarding installation request raised within 2 days of date of purchase of sony tv model kd-55x7002g

Address:

831005

I have purchased sony tv model kd 55x7002g on 06112019 and it was installed on the same day however when we sat down in the late evening watching the tv program we thought that the height needs to be lowered and the tv needs to be shifted towards the left spoke to sony customer care and raised a reinstallation request on[protected] and was told by the customer care that it will be done free of cost within one month of purchase as per company policy but the service technician calling me and telling that i have to pay charges i said that as per the customer care it is free of cost but he rudely told that you can talk wherever you want to but it will be done only if i pay for it my request id was cancelled by the service centre without taking any confirmation from me then i spoke to senior supervisor of customer care who raised one more request 57213756 and reassured me that technician will visit me after calling and it will be done free of cost but technician called me and said that it will be done only if i agree to pay for it now i want to know whether it will be done or not and whether free of cost why should a customer suffer just because the company does not have any control over its service division