Sony India — regarding installation within 2 days of purchase

Address:

831005

I hv purchased one sony tv from elektrokraft jamshedpur on 06112019 and it was installed on the same date but while watching tv in the late evening we observed that it needs to be lowered and slightly shifted towards left a reinstallation request was made in the customer care who said that it will be done free of cost till 1 month from the date of purchase request id 57103587 but the service technician told that i hv to pay for it and he cancelled my request without taking any confirmation from me later i spoke to senior supervisor at customer care who logged one more request 57213756 confirming that service will be given within 48 hrs and free of cost but again technician called me and told that i can call wherever i like but service will be chageable why should i suffer due to the company policy and its incompetence to handle the service division please let me know when will i get service and whether it will be chargeable bor free of cost it is matter of regret that sony has such a poor service for its customers