Sony India — regarding led tv

Address:

Kolkata, West Bengal, 700041

I have bought a sony led tv 55 inches on oct 2016 from great eastern limited for rs. 110000. The said tv panel got damaged and i lodged a complain 0n 26th july 2019. The person camethe company's authorised service centre named neosa service center and the person visited said us that the panel is not working it should be replaced and around rs.40000 will be required to replace the panel and u will get 1 year warranty for the new pannel. As the tv is not under warranty u have to pay the amount and that too 50% advance. I paid the amount and tv got repaired within 15 days and dues are settled. I got the tv. But after one month the same problem persit. I agian lodged the complain and the company person took the tv and said since it is under warranty u need not to pay anything the co. Will change the panel. They took our tv again on 24th september. And after calling several times only one answer it will take time as panel not yet received from the company. Five days back the told that the panel is not availabe we need ur purchase bill so that the company will give u a better deal. Since i was not having the bill so i told them that my bill has beed misplaced i cant give u bill. Then they said that we will mail to the company about it. After that i am continiously following. They only saying no reply from the company. I dont know what to do. Pl help