Sony India — Regarding my laptop repair status

Address:	Gorakhpur, Uttar Pradesh, 273015
Website:	Sony.co.in

Hi support team,
This is regarding my Laptop, which I have submitted to repair on Sony Service Center in April 2016 but after almost 4 months still they have not repaired it even not clearly telling me its status.
I have checked it online it shows status "Your Sony product has been collected". Not sure what's its mean as I yet not have any information about my laptop and service centre person suggesting it will take some more time to be repaired.

Now I am escalating this matter with you to please check and speed up the progress.So at-least I will get back my repaired laptop. Details of Service centre and Repair reference number added below:
Repair Reference No -J60975002
Product Model- VPCEB26FG/B E1

Service centre:
RAJ ELECTRONICSA-67 BUDHA VIHAR COMMERCIAL NEAR VARDAYINI HOSPITAL TARA MANDAL ROAD GORAKHPUR - 273016

Looking forward to hear from you.

Regards,
Nikunj Joshi