| Address: | J 201 RAMESHWARAM GREEN ALTHAN BAMROLI ROAD, Surat, Gujarat, 394221 |
Dear sir/madam,
my request id is:56169337 at your company.Model number : 40r48213set serial no: 3297110date of ew purchase : 22/12/2017date of bravia purchase: 23/12/2017dealer name : shree kuberji electronics
my tv is under repairing at service centre (tanay communication, (shashtri nagar, udhna darwaja branch). I communicate more times now two days ago they said that company has no parts regarding your product so we cant repair it. Then i contact your company for this concern so company demanded original invoice copy for exchange offer. But i regrated to say that i missed bill copy because of my house shifting process.So i request to service centre and company that issu me duplicate copy for solution.But company denied by mail on 24.09.2019 (1:43 pm) and contact to dealer for copy. I contact to dealer but dealer not avaible at the address . Their's neighbor shop holder said that dealer had closed their business 2 year ago.Then i request to service centre for issu duplicate bill because as per record they had taken bill copy for record purpose. And they send copy of bill but they dont keep clear copy for the bill. But as per rules they must kept proper copy of every customer. And company also denied for the same. Now the question is my tv still kept their no received till this date. So please resolve the query at the earliest. And provide copy of bill.Or solve my problem.
I attached copy of insurance cord copy and service center's bill copy which was sent by them. Please i strictly said you have to say to all customer service center for kept record properly. Otherwise question for company's reputation. Please look in ti this matter and solve this urgent basis
viral c kordawalab.Com llb[protected]
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