| Address: | AWARPUR CEMENT WORKS, ULTRATECH CEMENT LTD., Qr No. E - 77. Post - Awarpur, 442917 |
Dear sir,
I have purchased sony - led tv 43’’ model# klu-43w772e on 07.11.2017 on replacement basis due to non-availability of spare parts of my old sony - tv as per advice of sony authorized service engineer.
Now, under warrantee period i have again faced display problem for which i have registered the service request at sony service centre vide no.: 53432567 on 31/03/2018 and to attend the issue of the same,
Sony authorized service engineer was visited on 03.04.2019 and after checking the tv, he has found that, tv display is not working due to some technical problem, due to this tv display was replaced on 08.04.2019 by authorized service engineer, after changed the tv display, some white spots had been observed on tv display/ screen, i have discussed about the white spots on display screen with service engineer & dealer also and both of they have advised that it may be due to some moisture in tv display & you closed the service request at this time & observed for two-three days. If, it is found / observed on continuous basis then you have again register the new service request for further course of actions.
I have not closed the issue from my side and white spots is being continuously observed on tv display screen, therefore i have again follow up the service request at sony service centre vide no.: 53595206 on 10/04/2018.
After several time calls up to customer service centre & mail, i have received a call from sony company representative mr. Abhijit navgire and discussion held on led tv display problem. He told me that, “he wants to again change the led tv display. I’m agree with him to change the display again but, my concern is that, if, the display problem will not resolve this time, in that case what will be your next solution for the same? Then he has not providing me any assurance about the permanent solution of this problem and found approach was very casual to resolving the issue.
Now i have decided without proper solution, i am not ready to replace the display panel again second time due to poor quality spare parts.
As per my earlier mail dated 17/04/2019, i’m agree with sony india customer service executive mail regarding to change the display again but yet not get any response about my concern, if, the display problem will not resolve again, in that case what will be your next solution for the same?
This has happened with me on second time with me and i’m very disappointed about sony’s service and product quality.
Entertainment is my right and it seems that sony india is duplicitous to genuine customer, resultant customer suffered from mental harassment/stress after spend his hard earned money.
Therefore, i humbly request to you sir kindly take the necessary action to resolve the problem at the earliest. I will be highly obliged for the same.
Copy of the mail correspondence, invoice copy and warranty card is attached for your kind perusal and reference please.
Regards,
Aman vishwakarma
Qr. No.- e-77, awarpur cement works,
Dist. Chandrapur 442917, maharashtra india
Mob: +91- [protected], [protected], email: aman. [protected]@gmail.com
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