Sony India — regarding request id : 61858495 / complain about sony tv screen (model # kdl - 43w800c, serial # 4506073).

Address:

[email protected]

I have booked a service request (#[protected] on 14th september, 2020 regarding vertical lines problems on my sony tv screen (Model # kdl - 43w800c, serial # 4506073). It has been assigned the ticket to neosa electronics (P) ltd (Sony authorized service center, 70/1/2, gouri bari lane, west bengal, kolkata -700004) and sony service engineer came to my home on 16th september, 2020 and he suspected the issue on tricon board and estimated the amount of rs. 6000/- for replacement with new tricon board. I agreed and was ready to pay advance for the same but he denied to accept the advance. He told me, once he gets triboard, he will come back to my home on 19th september and replace the faultytriboard and take the required charges after fixing the issues. Please refer to the attached service job sheet.

But as of now, i called 3-4 times to your toll free number[protected] and service center for follow up about the status of the request, he told me it is very difficult to find the triboard for above sony tv model but still he is trying to get it but no eta on this.

I am little worried about this situation, since i have lots of trust on sony india and hence purchased my sony tv with huge money (Rs - 69000/-). Now when i came to know, this is an old model and tough to get any parts for any problem situation. Being a customer, what do you advise me?

Since due to covid situation and all family members are staying at home without watching tv, it is very difficult for them to stay home without tv.
I would request you please provide any eta and/or some alternate solution (Stand by tv) until my problem gets resolved.

Please feel free to let me know if you need any more information. Thank you in advance for understanding my problems!!