| Address: | Faizabad, Uttar Pradesh |
Hello sir/madamI have purchased TV model no Sony LCD/LED 61cm KLV-24R402A from Chroma retail on 20/10/2013Then I have registered the call log for installation & demo 5-6 times but until did not get installed.For your ref. request id s are as 16630118, 16485359, 16441216, 16630118, 16708938.Even i have send a complain mail ref id 16659204 dated on 14.11.2014, but did not get any responce from yourside.Instead of this I have also called to your customer care min 10 to 15 times but they are also not resolved this issue.I am very frustrated from your service because I am not getting any help from your side.Even you provide wrong contact numbers of service engineer/service agencies.You tell me where should i go for resolving this minor issue.I am away from home, my leaves was over and i came back to work, and my mom is alone at home.even i am unable to take help of local service engineer.If you cannot handle such a minor issue then how i believe on you that you will provide help on any technical assistant.My home is 20km away from city centre, its well-connected, (transportation), 24 hrs power is available, then why are you unable to provide service, I don’t know.
If you cannot provide service then why do you tell lie to customer. Did you make any promise that 'you will not provide any help to me?'I would like to inform you that if i did not get installed tv within a week, i will sent it back to your company. Because its waste for me if i purchaseed it and did not get start it for almost 1 month.
ThanksAshwani mishra[protected]/[protected] Was this information helpful? | 
Post your Comment