| Address: | Kolkata, West Bengal |
16 Jun 14
Dear Sir,
1. I had purchased a 40 inch LED Bravia TV Model Number- KDL40 EX 520 from Taiwan in 2010. The TV screen became blanc in Dec 2013 and we contacted your customer care team who helped us with local service centre in Kolkata. I am registered with you through mobile no- [protected].
2. The service Engineer Mr Ashok visited us and sent an estimate of Rs 22, 000/- (approx) through an email. The address of service centre is – Teknoplaza Sony Authorized Service CentreCD-96, Salt Lake City, West Bengal 700064. Their job card is attached.
3. When we contacted the service centre here (Mr S Banerjee), he said that this model is obsolete and we should negotiate and go in for an exchange through any dealer.
4. I then contacted Sony customer care on Toll free on 9 June 14 and was advised to send an email and your team who will help me out.
5. Accordingly I sent an email which was logged through number 19459063. My desperate attempts to talk to your team of executives on 16 Jun 14 did not yield any fruitful results. I spoke to Mr Rohit at Delhi who said that this matter needed intervention of his superior and directed my call to Ms Sandhya who I learnt was not a senior but at same level. If you check your records, I must have spoken to at least five executives and each was diverting my call. This went for approx 31 minutes and no satisfactory solution came about. IS THIS EXPECTED OF SONY???
6. Now I have been told an Engineer from some different service centre would visit and I would get a call from a senior executive. But Why should a company send a different engineer and the customer keeps paying for his visit for no fault.
5. I am approaching you to get the panel from abroad, if not available in india, and get my TV repaired. A reputed company of your stature can not and should not make a customer go to a local dealer for exchange or local repair.
Thanking You and hoping for a prompt reply,
SBK singh Was this information helpful? | 
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